Feedback & Complaints

We read everything that reaches us, and aim to respond within one working day.

Send us feedback

Email us directly and include as much detail as you can — your organisation, your AS number if you are a member, and what you were trying to do.

Email customercare@nixi.in Call +91-11-48202000

Raising a complaint

If you are not satisfied with the response you receive, you can escalate the matter through our public grievance process, which sets out who to contact at each stage.

Read the public grievance procedure

Reporting an exchange fault

For faults affecting your port or peering session, contact the NOC for your location. Locations and numbers are listed on the NOC page.

Find your NOC contact